Contact us and find our opening hours
We’re here to help you with all your banking needs. You can contact us by calling us, visiting us, making an appointment, using Web Chat or Secure Mail.
Fraud Bureau Service (FBS)
Fraud Bureau Service: 1300 705 750
Operated by trained fraud specialists, the Fraud Bureau Service (FBS) provides our members with around-the-clock protection against fraudulent transactions, 365 days a year.
Call our Member Contact Centre
Call us: 13 8777 International callers: +61883180777
We’re here to answer any questions you might have – make sure you have your Access Code ready!
Phone line opening hours
- Weekdays 8.00 am - 8.00 pm (ACST)
- Saturdays 8.00 am - 2.00 pm (ACST)
- Sundays and Public Holidays – Closed.
Visit our Member Experience Centre
Our branch at 400 King William Street, Adelaide has been transformed to make your banking experience more efficient and enjoyable. Basically, we want you to feel at home while our friendly staff help you with all your banking needs.
Our new home feels like more than a branch: that’s why we’ve decided to re-name it our ‘Member Experience Centre’. It’s the same location but a better experience for you!
Member Experience Centre opening hours
- Weekdays 8.00 am - 5.00 pm (ACST)
- Saturdays 8.00 am - 2.00 pm (ACST)
- Sundays and Public Holidays – Closed.
Support guide for branch and phone line closures
We know it's important that you can still find the support you need when our branch and phone lines are closed, so we've put together a guide to help with some common questions.
We're here to provide help and support when you need it.
- Report fraud.
- Report lost or stolen cards.
- Access Financial Hardship support.
- Access Inclusive Banking Services.
- Provide Member feedback.
- FAQs.
We are committed to the safety, health and welfare our staff and members. Given the current climate and as a matter of good business practice we are sharing our efforts to minimise the effect of the novel coronavirus (COVID-19).
We have a Pandemic Plan in place based on World Health Organisation Guidelines and in some cases in excess of government mandates. We believe this approach is in the best interests of our staff and members.
Having your own unique Access Code enables us to verify your identity and ensure it's only you who accesses your accounts. You'll need to quote your Access Code to:
- Change any personal details
- Receive any information about account(s)
- Check your balances and transactions
- Open a new account
- Stop payment on a cheque
- Advise us how you wish us to deal with a maturing Term Deposit
- Change or cancel periodical payments
- Rearrange existing payroll deduction authorities
- Transfer funds between your accounts or to an external account.
If you don't yet have an Access Code, you can download a form or call us on 13 8777. For full terms and conditions, please review our disclosure documents.
Member Feedback
At Credit Union SA, we're firm believers that continual improvement is impossible without regular, honest feedback from our members.
So please, don't hesitate to:
- provide feedback by completing our General enquiries form.
- call us on 13 8777 during our opening hours.
- visit us at 400 King William Street, Adelaide.
- write to us at: Customer Relations, Credit Union SA, GPO Box 699, Adelaide SA 5001.
General Enquiries
Ask us any questions about our products or rates.
Secure Mail
Login to Internet Banking and send us a Secure Mail message.
Make an Appointment
Our Mobile Lending Managers are here to help with your home loan journey by phone, email, video call or even a home visit. We'll come to you, whenever and wherever it suits.
Need to send us mail?
Credit Union SA
GPO Box 699
Adelaide SA 5001
Self-service options
Our Member Experience Centre has new self-service options available to make your life easier, including our:
TellerInfinity machine
Available 24/7 for cash withdrawals, cash deposits and account transfers. You’ll even be able to log in using your Internet Banking details – no card needed.
Coin machine (For existing members only)
Available during business hours to count your change – no need to separate or bag your coins first*
*NOTE - Our coin machine does not accept 1 or 2 cent coins.
Specialists on hand
To discuss home loans, personal loans, car loans and more.
Extra support
Bring in your smart device and we’ll teach you how to use our Mobile Banking App and Internet Banking.
TellerInfinity machine
Available 24/7, our TellerInfinity machine allows you to conduct cash withdrawals, cash deposits and transfer between accounts.
Coin machine
No need to separate or bag coins and easy to use*.
*Our coin machine does not accept 1 or 2 cent coins.